Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Effective Date: September 11, 2026

This Shipping & Delivery Policy applies to all orders placed through KAY3 Bazaar (www.kay3bazaar.com) operated by Sun Shiny Enterprises.

  1. Business Information

Sun Shiny Enterprises

No. 62A, Jagathambigai Nagar,
Thiruvalluvar Street, Padi,
Chennai – 600050, Tamil Nadu, India

GSTIN: 33AEZFS0187B1ZU

Email: info@kay3bazaar.com

Customer Support: +91 87544 72227, +91 87544 82228

  1. Shipping Coverage

KAY3 Bazaar currently ships products across India.

International shipping may be offered for selected products and locations subject to applicable regulations and courier availability.

  1. Order Processing Time
  • Orders are usually processed within 1–2 business days after payment confirmation.
  • Orders received on Sundays or public holidays will be processed on the next working day.
  • During festivals, promotional sales, adverse weather conditions, or unforeseen circumstances, dispatch timelines may be extended.
  1. Shipping Charges

Shipping charges are calculated based on the delivery location and shipment weight (inclusive of packaging weight).

Zone

0.5 KG

1 KG

1.5 KG

2 KG

Above 2 KG

Above 10 KG

Chennai

₹30

₹40

₹50

₹60

₹25 per KG

₹20 per KG

Tamil Nadu

₹45

₹60

₹75

₹90

₹35 per KG

₹30 per KG

South India

₹60

₹90

₹120

₹150

₹70 per KG

₹65 per KG

Metro Cities

₹110

₹170

₹250

₹320

₹150 per KG

₹150 per KG

North India

₹120

₹180

₹270

₹350

₹170 per KG

₹170 per KG

North East India

₹150

₹230

₹300

₹420

₹200 per KG

₹200 per KG

Note: Weight calculations include packaging materials.

KAY3 Bazaar reserves the right to revise shipping charges without prior notice.

  1. Estimated Delivery Timeline

Delivery timelines are estimates and may vary depending on destination and courier partner performance.

Location

Estimated Delivery Time

Chennai

1–3 Business Days

Tamil Nadu

2–4 Business Days

South India

3–6 Business Days

Metro Cities

4–7 Business Days

North India

5–8 Business Days

North East India

6–10 Business Days

Most orders are delivered within 2 to 6 business days from dispatch.

  1. Out of Stock Products

If any product becomes unavailable after an order is placed:

  • The customer will be informed via email or phone.
  • The order may be delayed until stock becomes available.
  • Alternative products may be suggested.
  • A refund may be processed for unavailable items at the customer’s request.
  1. Tracking Information

Once an order is dispatched, tracking details may be shared through:

  • SMS
  • WhatsApp
  • Email
  • Courier Tracking Link

Customers are responsible for providing accurate contact information during checkout.

  1. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Courier partner issues
  • Natural disasters
  • Weather conditions
  • Government restrictions
  • Public holidays
  • Transport disruptions
  • Remote area delivery limitations

Sun Shiny Enterprises shall not be held liable for delays caused by third-party logistics providers.

However, we will make reasonable efforts to assist customers in tracking and resolving shipment issues.

  1. Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

KAY3 Bazaar shall not be responsible for:

  • Delivery failures due to incorrect addresses.
  • Additional charges arising from address corrections.
  • Losses caused by inaccurate customer information.

Any reshipping charges shall be borne by the customer.

  1. Delivery Acceptance

Customers are advised to:

  • Inspect the package upon delivery.
  • Check for visible damage before accepting the shipment.
  • Record an unboxing video while opening the package.

This helps facilitate claims relating to:

  • Damaged products
  • Missing products
  • Wrong products
  • Expired products
  1. International Shipments

For international orders:

  • Delivery timelines vary by destination country.
  • Customs clearance may cause delays.
  • Import duties, customs duties, taxes, or other local charges are the sole responsibility of the recipient.
  • KAY3 Bazaar is not responsible for delays caused by customs authorities.

The responsibility of Sun Shiny Enterprises ends once the shipment is handed over to the logistics provider.

  1. Lost Shipments

If a shipment is lost in transit and confirmed by the courier partner:

  • A replacement or refund may be offered at the sole discretion of Sun Shiny Enterprises.
  • Investigation timelines will depend on the courier partner’s process.
  1. Force Majeure

Sun Shiny Enterprises shall not be liable for delays or failure in delivery resulting from events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic-related restrictions
  • Government actions
  • Strikes
  • Transportation disruptions
  1. Contact Information

For shipping-related queries, please contact:

Sun Shiny Enterprises

No. 62A, Jagathambigai Nagar,
Thiruvalluvar Street, Padi,
Chennai – 600050, Tamil Nadu, India

GSTIN: 33AEZFS0187B1ZU

Email: info@kay3bazaar.com

Phone: +91 87544 72227, +91 87544 82228