Cancellation & Refund Policy

CANCELLATION, REFUND & REPLACEMENT POLICY

Effective Date: September 11, 2026

At KAY3 Bazaar, customer satisfaction is important to us.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Cancellation requests can be sent to:

Email: info@kay3bazaar.com

Refund & Replacement Eligibility

Refunds or replacements will only be considered in the following situations:

  • Product received in damaged condition.
  • Incorrect product delivered.
  • Product missing from the shipment.
  • Expired product delivered.

Claims must be reported within 48 hours of delivery.

Mandatory Evidence Requirement

To protect both customers and the company from fraudulent claims, customers are strongly advised to record a continuous video while opening the package.

For any claim relating to:

  • Damaged products
  • Missing products
  • Incorrect products
  • Expired products

customers must provide:

  • Order Number
  • Clear photographs of the outer package
  • Photographs of the received product(s)
  • Product label showing batch number and expiry date (if applicable)
  • Clear unboxing/opening video showing the issue

Important Customer Advisory

Customers are strongly advised to:

  • Record a complete unboxing video from the moment the sealed package is opened.
  • Take photographs immediately after opening.
  • Retain all packaging materials until the issue is resolved.

Failure to provide adequate photographic and/or video evidence may result in rejection of the claim.

Refund Approval

All claims are subject to verification by Sun Shiny Enterprises.

We reserve the right to:

  • Approve a refund.
  • Approve a replacement.
  • Request additional evidence.
  • Reject claims where evidence is insufficient or where misuse is suspected.

The decision of Sun Shiny Enterprises shall be final.

Refund Timeline

Approved refunds will be processed within 7–10 business days.

Refunds will be credited to the original payment method used for the transaction.

Non-Refundable Situations

Refunds or replacements shall not be provided for:

  • Change of mind.
  • Personal taste preferences.
  • Incorrect shipping information provided by the customer.
  • Delivery failures caused by customer unavailability.
  • Products damaged after delivery.
  • Claims raised after 48 hours from delivery.
  • Claims submitted without sufficient supporting evidence.

Contact Information

Sun Shiny Enterprises

No. 62A, Jagathambigai Nagar,
Thiruvalluvar Street, Padi,
Chennai – 600050, Tamil Nadu, India

GSTIN: 33AEZFS0187B1ZU

Email: info@kay3bazaar.com

Phone: +91 87544 72227, +91 87544 82228